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AGENDA
TEAM TRAINING FOR
FACILITATORS AND TEAM LEADERS
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Introduction of
participants, instructor and our expectations |
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Review of our agenda
and course requirements |
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Background
information |
Definitions
Types of teams
Objectives
Continuous improvement
Team problem – solving process
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Improving Steering
Committee/Quality Council
operation |
Retaining or regaining support and
Crawford Slip Writing Method of brainstorming
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Divide into teams,
set-up leader and facilitator roles and Introduction to
IMPROVING LEADER EFFECTIVENESS
EXERCISE |
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Facilitator or
Part-time Facilitator intervention and coaching strategies |
IMPROVING LEADER EFFECTIVENESS,
a facilitator skills intervention exercise
Part-1 Introduction and
data collection/organization Discussion of the team meeting
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Keys to Success |
RETRAINING A TEAM: How to administer
problem-solving case study:
Problem Solving and Process Planning
Brainstorming Methods
Data Collection
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Participants choose
a technique to present and discussion of Presentation Techniques: |
Presenter tips
Team meeting agenda/guidelines
Resources available
Post – meeting feedback session
IMPROVING LEADER EFFECTIVENESS,
a facilitator skills intervention exercise
Part-2 Data Analysis
Discussion of the Team Meeting
Problem-solving technique:
FLOWCHARTING
PROCESSES
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Group
Dynamics
Group Dynamics and
Communication Video
Effective Teams
Conflict inventory (your style)
Values
Reaction to Change
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IMPROVING LEADER
EFFECTIVENESS, a
facilitator skills intervention exercise
Part-3 Data Analysis
Discussion of the Team Meeting
RETRAINING A TEAM: How to administer
a problem-solving case study:
Collect Data
Pareto Analysis
Problem-solving technique: PROCESS ANALYSIS
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Review: |
Problem-selection matrix
Quick fix/kill concept
Types of Work
Developing a problem statement
RETRAINING A TEAM: How to administer a problem-solving
case study:
Cause and Effect
Test Potential Solutions
Presentation of Process and Results
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Managing risk and disbanding employee
involvement teams |
Problem-solving technique:
STRATIFICATION
IMPROVING LEADER
EFFECTIVENESS, a
facilitator skills intervention exercise
Part-4 Explore Solutions
Discussion of the Team
Meeting
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Promoting
Enthusiasm
Long-term reward, recognition and team
competition
Publicity Strategies (examples by
participants) |
Problem-solving technique: SCATTER DIAGRAMS
IMPROVING LEADER
EFFECTIVENESS, a
facilitator skills intervention exercise
Part-5 Management Report
Discussion of the Team
Meeting
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Final
Exam; The Tower Project |
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Complete
Program Effectiveness Survey Form |
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Presentation of Certificates
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Adjourn
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QCI International Copyright © 2006 All Rights Reserved |
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