|
Facilitator Skills Training - Part 1
(FST-1)
Current
Schedule and Prices
QCI's FST 1 workshop (5 days) teaches participants
how to carefully map out and implement an employee involvement team effort.
Participants learn how to gather management support, form the steering
team and train others in the intricacies of team dynamics and problem solving.
Additionally, this seminar provides attendees with a detailed plan for personal
growth through facilitation. Learn how to head off potential problems and
pitfalls before they arise. Master proven and effective ways to train leaders.
Learn how to use measurement techniques to strengthen the employee involvement
process. Thousands of people from around the world have received this training,
which consistently receives the highest ratings possible. Typical attendees
are facilitators, steering committee members and selected team
leaders.
Facilitator Skills Training - Part 2
(FST-2) Current
Schedule and Prices
This four day workshop is for the experienced
employee involvement practitioner regardless of where
or how the original training and experience was obtained. It's an excellent
way to revitalize, expand or move ahead with team activities. The workshop
content is largely actual facilitation-skills training with some portions
devoted to advanced problem-solving techniques and methods. Attendees learn
how to deal with ineffective leaders, revitalize a sagging steering team,
improve the quality of measurement techniques, maintain enthusiasm and momentum,
set dynamic team goals and turn ordinary teams into extraordinary teams.
Participants are urged to bring actual problems and data to the workshop
for group discussion and problem solving. Highly
rated.
Lean Operations Training
“Lean”
operations are not new. Japan
has numerous companies who adopted these techniques as long as long as two
decades ago. Today, many are outstanding world competitors.
Only recently has an interest developed in the western world.
Increased
global competition will likely force all but the strong to the sidelines.
Belt tightening and a “lean” mindset will enable the game to
continue as companies steady themselves for the challenges and
opportunities that await them.
The truly “lean” company of today will be a survivor in the global
battle for customers and bottom line profits.
The need for “lean” is obvious and the potential rewards are
dazzling. There will be those
who will probably resist the necessary changes.
This training will start you on the road to overcoming this
resistance and ultimately achieving a successful transition.
The following “General Content”
lists a broad variety of “lean” approaches.
If you wish, QCI International’s consultant will, working with
your management, customize a training program that will set your company
on the road to achieving the many “lean’ successes that are waiting to
be seized.
General
Content
 | Overview
of lean production concepts
|
| Lean
production case studies
|
| Process
flowcharting
|
| Set-up
simplification (SMED)
|
| Workplace
management practices (5-S)
|
| Kaizen
practices
|
| Lean
inventory control (kan-ban)
|
| Waste
and rework reduction
|
| Plant
layout techniques
|
| Cellularization
design
|
| Overcoming
resistance to change
|
| Continuous
(never ending) improvement techniques
|
| Train-the-trainer
techniques
|
| Communication
strategies and the “visual factory”
|
| Keys
to success
|
| One-piece
flow
|
| Productivity
improvement
|
| The
visual workplace
|
| Total
productive maintenance
|
| Kaizen
and other team activities
|
Benefits
·
Become conversation with the various
techniques of lean manufacturing
Lean ways to identify
waste in processes
·
Learn how employee involvement can
make dramatic contributions to
achieving a lean environment
·
Learn continuous improvement
techniques that never quit (PDCA)
·
Discover tooling techniques that can
drastically reduce setup times (SMED)
·
Design a lean production layout plan
·
Know how and when to utilize kaizen
teams
·
Learn how “U” shaped work cells
can boost efficiency and reduce process
time
·
Master conflict resolution techniques
that will lead to acceptance of a lean
philosophy
·
Create Poka Yoke (mistake proofing)
designs that will slash waste and scrap
costs
·
Learn team leader and team facilitator
skills
·
Participants will develop a strategic
plan to implement a lean environment
·
Develop a strategy to effect
improvements in a selected process
·
Learn about incentive systems in a
lean environment
·
Discover performance measures suitable
for lean manufacturing
·
Learn the importance of developing
multifunctional employees
First-Line
Supervisory Skills
Introduction
First-line supervisory skills strongly influence and determine the degree
of organizational effectiveness in relation to the strategic goals of an
organization.
Such skills consist of an observable, learnable set of practices.
It is not esoteric to
only a few, but rather a learned skill for ordinary people. Given the
opportunity
for feedback and practice, those with the desire and persistence to
supervise, manage or lead can substantially improve their abilities to do
so.
Training
Objectives
1. Participants gain a defined set of supervisory
skills as a foundation for their supervisory
role.
2. Clear understanding of roles, responsibilities and accountabilities
required by
supervision.
3. Gain a “tool box” of supervisory techniques that work.
Partial
Contents
|
Behavioral
styles |
|
Employee
expectations |
|
Delegation
techniques |
|
Communication
tools |
|
Motivational
techniques |
|
Supervision
to leadership transition techniques |
|
The
3 "C" model (commitment, courage, courtesy) |
|
Recognition
and appreciation skills |
|
Conflict
management essentials |
|
Supervisory
tools |
Scope
Supervisory
skills training is designed for area coordinators, with supervisors and
managers as additional participants. Based on the content of each training
module, the client may include
other internal staff who may benefit.
Team Problem-Solving Training for Middle and Senior
Managers This two-day workshop
trains managers and employees who are members
of
problem-solving teams, task teams, etc. These teams work on problems
involving several departments and may even extend organization-wide. Because
of the complexity of the problems they undertake, their problem-solving
"toolboxes" must be stocked with additional tools and techniques. Members
of these management-level teams will already have gone through the so-called
basic training and will be familiar with such tools as check sheets, checklists,
Pareto diagrams and cause-&-effect diagrams. So, if you want your
management-level teams to really shine, introduce them to this team
problem-solving training. They will gain expertise working with a variety
of techniques, such as: flowcharting, process analysis , measurement using
trend charts, problem-selection criteria matrix, cost of quality, cost-benefit
analysis, process control, force field analysis, goal setting, implementation
planning, improvement audit and introduction to variability. It will
include ample use of team and individual
exercise.
Steering Committee Training
Does your brand-new steering committee
or quality council need start-up training? Or does your existing committee
need a boost? QCI International has designed a special one-day workshop
that will give your steering committee the essentials it needs. The
training focuses on basic problem-solving techniques used by team
members.
Steering committee members will learn how to develop policies and
procedures; recruit team facilitators, leaders and members; develop
organizational structures; evaluate employee-involvement performance; and
recognize potential problems and how to avoid them.
Total Quality Management
"Creating the Cultural Change to Move Toward
Total Quality" (two days). The most serious obstacle in the move to
total quality is resistance to change. Yet, change is taking place
at the fastest rate in the history of the world. This seminar, influenced
by the ideas of people like W. Edwards Deming, Joseph M. Juran, Philip Crosby,
Kaoru Ishikawa, Tom Peters and others, can help create the cultural atmosphere
that will ease the transition.
Team
Synergistics
Prevent destructive, time-wasting disagreements.
Develop cooperation and build teamwork. Establish win-win relationships
among team or project members and create an attitude of enthusiasm and common
purpose. In today's constantly changing business environment, developing
team spirit among work groups has become essential. This workshop provides
participants with the skills and insight necessary to become productive team
players.
Team Leader
Training
This is a three-day workshop. The success of
an employee-involvement team is determined by the strength of its leadership.
Your leaders must learn to effectively manage employee groups and develop
a complete understanding of the problem-solving process.
QCI
International's
leader training workshops provide leaders with the opportunity to learn
innovative techniques within simulated employee-involvement groups. Your
employees will gain the confidence to run employee groups, even if they have
little or no leadership experience. Leader training can be done at your facility
in three to four days, depending on your requirements.
The Changing
Role of the Supervisor
This two-day workshop will prepare your supervisors for their responsibilities
in the organization of the future.
Workshop Highlights
|
A dynamic and intense case study that will illustrate the power of careful
planning with an empowered work team.
|
|
An extremely interactive session that will help you understand your own
reactions and behavior during change.
|
|
The writing of a personal action plan to transform your department.
|
Course Content
|
Empowering employees
|
|
Building trust
|
|
Managing change
|
|
Giving employees increasing amounts of responsibility
|
|
Defining the new role of the supervisor
|
|
Teaching employees to coordinate between departments
|
Who Should Attend?
|
Supervisors
|
|
Managers
|
|
Facilitators
|
|
Human resource professionals
|
|
Change agents
|
|
Lead employees
|
|
Future supervisors
|
|
Union officials
|
How Your Organization Will Benefit:
|
Develop an enthusiasm for change.
|
|
Take away the fear that empowerment brings.
|
|
Supervisors will actually have more time to plan.
|
|
Employees will gain an understanding of business reality.
|
Statistical
Process Control Plus
QCI International's three-day Statistical Process Control
Plus workshop is an excellent way to meet the specific needs
of employees who utilize statistical methods in the workplace. This
workshop teaches you how to successfully implement SPC in your organization
and how to quickly and easily train others in statistical methods. The
added "plus" is the quality improvement techniques you'll learn along with
these methods.
It's Easy-Anyone Can Do It!
We will take you through each process step by step. Even if you have no
statistical background, you needn't worry about complicated mathematical
formulas and methodology. Calculators take the complication out of formulas,
and videos and classroom discussion will help reinforce your new-found knowledge.
This course is an effective hands-on learning experience.
Benefits:
|
Learn an easy, effective way to conduct your own process capability
analysis.
|
|
Implement SPC in one unit, one department or
organization-wide by following
a detailed plan.
|
|
Learn process improvement techniques that can give you added leeway and
flexibility.
|
|
Develop a detailed action plan and make things happen....now!
|
Self-Managed Work
Teams
QCI International's self-managed work teams approach to organizational
design is proving increasingly effective as we move through the 1990s. As
organizations become more cost-conscious, quality-oriented and customer-driven,
competition continues to increase. Organizations must change the way they
operate in order to meet these challenges.
Self-managed work teams are made up of a group of people working together
to make a product or provide a service to an internal or external customer.
This is an evolutionary process. Ultimately, the team takes responsibility
for the entire process--administering, planning, controlling, performing
and evaluating work.
This Three-Day Workshop Will Cover:
|
Putting self-managed work teams in perspective.
|
|
Evaluating the readiness of the organization.
|
|
The role of the team leader in the transition process.
|
|
Organizational support.
|
|
Developing baseline data.
|
|
Defining parameters.
|
|
Work-cell design.
|
|
Measuring performance.
|
|
Recognition performance.
|
|
Compensation systems.
|
|
Building in continuous performance.
|
|
Developing behavior standards
|
Benefits:
|
Gain an understanding of the process required to move to self-managed
work teams.
|
|
Undergo a preliminary assessment of your organization's readiness
for self-managing work teams.
|
|
Receive ample time to ask questions, debate issues and weigh pros and
cons.
|
Prerequisites
Our basic assumption is that participants are familiar
with employee involvement and team work and have work teams in place. But
they want to take the next step and make the transition to self-managing
work teams.
Strategic
Planning for Quality
This two-day workshop helps answer the question that haunts every executive:
How do you take your organization from where it is today to where you want
it to be tomorrow? Planning for growth and creating a competitive organization
based on quality will be a necessity in the 1990s and beyond.
Total Quality Start-Up
Set the foundation with the executive team by facilitating
a TQM leadership workshop, at which time the organization mission, vision,
core values, operating philosophy, quality statement and critical success
factors are determined. Outcomes and goals are indentified and put into action
plans, along with a time-line for implementation.
Who Should Attend?
Executives and top management teams. This powerful program
will produce immediate results.
Benefits:
|
Increase the productivity of every employee.
|
|
Build an organization capable of rapid and controlled growth.
|
|
Link your strategic plan to quality service and product-development.
|
How to
Create & Measure Customer
Satisfaction
This step-by-step, two-day workshop shows you how to build customer loyalty,
not how to "smile and be courteous." This logical and scientific approach
to designing your products and services will bond your customers to you for
life.
This Workshop Will Cover:
|
Designing customer satisfaction into your service.
|
|
Establishing your customer's needs.
|
|
Determining your "ideal performance."
|
|
Collecting meaningful data on service quality.
|
|
Measuring the cost of poor service.
|
|
Creating a "vision."
|
|
Setting quality standards and goals.
|
|
Motivating your staff to provide that "extra-mile service."
|
Who Should Be Involved?
|
All managers, regardless of responsibility
|
|
Executives
|
|
Training personnel
|
|
Sales personnel
|
|
Supervisors
|
|
Professional staff
|
Benefits:
|
Save money by doing what your customers want.
|
|
Balance customer needs with the reality of your business operations.
|
|
Create and keep a service gap between you and your competitors.
|
|
Develop plans everyone can rally behind.
|
|
Reduce customer complaints.
|
|
Spot areas that need improvement.
|
|
Develop "surprising the customer" attitudes.
|
Benchmarking
Bench*mark*ing: The practice of being humble enough to admit that
someone else is better at something and being wise enough to try to learn
how to match and even surpass them at it.
Are you ready to measure your product, service or business practices against
the toughest competitors in the field?
Benchmarking, if properly conducted, enables an organization to compare
itself to best-in-class organizations. The organization needs to quantify
differences and identify plans to catch up to and surpass the leader.
Benchmarking is fast emerging as a new way to operate an organization.
It promotes teamwork in identifying what actions are best for the good of
the organization.
Creative
Compensation
This two-day workshop offers variable compensation plans that support and
encourage team-based systems. Many organizations find it imperative to rethink
their traditional individual-based compensation systems as they move toward
a total quality/team-based environment. Learn how to "transition" your current,
traditional compensation plan to a quality progress-review system that focuses
on techniques related to self-assessment and peer assessment to support total
quality systems. Other creative compensation systems that will be taught
include skill-based/knowledge-based pay systems, lump sum bonuses, and profit
sharing and gain-sharing plans.
Reward &
Recognition (R&R)
This is a hard-hitting, one-day workshop. A major part of total quality
involves rewarding and recognizing the behavior and performance that is so
necessary to achieve your total quality goals. To ensure continued motivation
and enhancement of the internal customer-service concepts for all associates,
a reward-and-recognition cross-functional design team can help your quality
process. Learn how to develop the team, set team objectives and parameters,
set criteria and reward-and-recognition methods and techniques (in compliance
with wage/hour guidelines), and plan and implement an R&R system that
works.
Conflict
Resolution
Whenever a group of people work together, interpersonal conflict is
inescapable. Without question, conflict can be a highly destructive force
within an organization. Yet when properly managed, conflict can serve as
an access point for finding creative solutions to complex problems. Upon
completion of this one-day workshop, participants will have learned:
|
The underlying causes of work-related conflict.
|
|
How ego defense mechanisms create barriers to successful conflict
resolution.
|
|
The five styles of conflict.
|
|
Which conflict style(s) each participant tends to use most frequently.
|
|
Techniques to develop greater style flexibility when engaged in
conflict.
|
|
How to find solutions to interpersonal friction by recognizing the value
in differing points of view.
|
|
Communication techniques designed to facilitate conflict resolution.
|
|
How to achieve win-win solutions through negotiation.
|
|
Methods of dealing with the stress that accompanies conflict.
|
Organizational
Development
This is a two-day workshop. To become a world-class organization through
TQM, the development and design of the organization needs special attention.
As organizations "flatten," new roles, responsibilities and accountabilities
and performance management systems are necessary to support the organization.
Issues such as span of control, methods and techniques to change the roles
of supervisors, managers and empowerment at all levels need to be addressed
to ensure successful TQM process, cultural change and empowerment both
individually and through teams.
Energizing &
Recharging Small-Group Activities
This one-day workshop is short on lecture and long on participant group
exercises and fun. Participants learn how to build enthusiasm for group
projects, see what other companies are doing and move forward with employee
involvement. This workshop is especially effective for employee-involvement
group leaders and members.
TQM Individual Quality
Sessions
The words "total quality" suggest that everyone will be involved in some
way. However, in some organizations, some people can't participate on an
improvement team--they may work in a remote location or by themselves in
a central operation.
People taking this training should have already acquired basic problem-solving
skills. This training will show how employees working by themselves can utilize
basic employee-involvement training effectively on their own.
Performance
Appraisal Training
Supervisors at all levels, including top executives are likely to dread sitting
down with subordinates to discuss performance and pay issues. It is no
different for the employee whose performance is being appraised. This
training will help supervisors to master the techniques of how to
effectively communicate with employees about this delicate but vitally
important topic. Every supervisor fears situations that could be
awkward. However, with the training provided in this workshop, most
encounters can be both smooth and positive. Attendees
will learn how to avoid making statements that might later lead the
company into grievances or other legal entanglements. Attendees will
emerge with increased confidence and ability when dealing with these
important and sensitive matters.
|
